Returns & Exchanges

Fears Watch Company Limited is committed to your satisfaction and offers a 28-day return period for watches in unworn, original condition with all packaging intact. We ensure a seamless process for all our collectors to maintain the high standards of our British watchmaking heritage.

1

Initiate Your Request

Contact our Client Care team via email or through the contact form to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.

2

Prepare the Package

Place the watch, its original presentation box, and all documentation securely inside the original shipping carton to ensure the timepiece is protected during transit.

3

Secure Shipping

Affix the provided prepaid courier label to your package and schedule a collection or drop-off at an authorized service point, ensuring the shipment is fully insured.

4

Inspection and Refund

Upon arrival at our workshop, our watchmakers will inspect the piece for quality assurance before we process your full refund to the original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing